Through our commitment to excellence, Yurek Pharmacy will provide quality products and services to a diverse cross-section of patients, caregivers, government, and institutional customers. Working together with other professionals we will create a positive, patient-centred approach to healthcare.

Customer Statisfaction Goals

1. All departments to have properly trained staff on hand from 9am-5pm Monday - Saturday to handle customer enquiries.
2. All orders to be delivered within four hours, or the client notified;
3. To have 100% of new prescriptions counselled by a pharmacist;
4. To have all customer insurance claims forwarded within three days of delivery;
5. To have all prescriptions filled within ten minutes, or the patient notified immediately the prescription is presented;
6. To have one customer satisfaction survey every two months to different customer segments, and to have a minimum 95% approval rating on customer satisfaction surveys;
7. Zero complaints about wrong product being delivered;
8. Zero complaints on approved special delivery requests;
9. Zero packaging errors on pill packed medications; and
10. Zero product returns caused by faulty product or service delivery;